Information on your stay

Booking terms

A confirmatory deposit of 30% of the entire amount of the stay is required at the time of booking.

This amount, complete with data where to make the payment, vien requested by email after the room reservation.

We accept bank transfer, credit card number and money order.


Cancellation conditions

If you are unable to take advantage of your vacation, we will issue a voucher in the value of the required deposit. This voucher is valid for 18 months and can also be used by other people, for stays similar to the one booked in the beginning.


In the event of a No Show without prior notice, the confirmatory deposit is retained in full by the facility.


Check-In and Check-Out Times

Check In is from 2:00 pm to 10:00 pm on the day of arrival.

Check Out is required by 10:00 am on the day of departure.


Any requests for "out-of-hours" check-in or check-out should be requested at least 48h prior to arrival or departure by email, phone or at the front desk.

Where possible, we will accommodate your requests.



Admission to the dining hall is scheduled at the following times:

Breakfast: 7:30 -9:30 am

Dinner: 7:30 p.m. -8:15 p.m.


Travel insurance

When booking a trip, especially in advance, there is always the risk of having to cancel or interrupt your holiday due to unforeseen circumstances, such as health problems, accidents, injuries, emergencies, binding commitments or other unexpected situations.

In all these cases, the expenses resulting from the cancellation can be enormous. Just think, for example, of the cost of non-refundable airline tickets or the activities and accommodation already paid for.

In order to avoid these unpleasant occurrences, our policy will allow you to request a refund for a sum of up to 8000.00euros per person of the costs incurred.  In this way bookings can be made well in advance in the knowledge that nothing will be lost in the case of cancellation.

What’s more, starting from this year you  have the possibility to expand the policy to cover any sports activities you do during your holiday.

In fact, a holiday is an excellent way to unite sport and fun, without underestimating the risks that can occur. It is exactly for this reason that we offer you  the possibility of increasing your cover for problems arising in relation to all your outdoor activities.

This service has been created specifically for those wishing to be protected while practicing outdoor sports, such as skiing, mountain-biking, windsurfing, sailing and horse-riding. 

If, for example, you need to return home before the end of your holiday because of an accident or an illness, you may request a refund on your ski-pass, equipment hire, or ski lessons.   Furthermore, you will be assisted with any medical costs incurred.

Get a quote and buy insurance policy